Focus lane
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Shortcuts and account controls.
Inbox
Shared inbox and follow-up.
HV
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Today
Work from Inbox first, jump into Voice when a live call needs you, and keep Calendar and Settings one click away.
Email Disabled
This user does not currently have inbox access. An account admin can enable email in Settings.
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Voice
Keep the live desk close without crowding the rest of the workspace.
Open the dedicated voice desk for live calls, callbacks, browser calling, and queue work.
When browser voice is online, incoming routes can ring the web desk first.
If the desk is unavailable, forwarding and voicemail still keep the customer path alive.
Keep inbox work here, then jump into the voice desk when it is time to answer or dial.
Readiness
Voice checklist
Finish the items below before going live.
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Snapshot
Current setup
Voice status updates appear here.
Primary Number
-Primary IVR
-Dial Mode
-Agent Status
-Calendar
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Month view
Month
Today
0
Sun
Mon
Tue
Wed
Thu
Fri
Sat
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Daily Agenda
Selected Day
Appointments for the selected day.
No appointments for this date yet.
Quick schedule
Create Appointment
Save the next meeting without leaving the workspace.
Setup
Onboarding Center
Step-by-step launch guidance with live account readiness.
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Reports
Tenant Reports
Usage, gross versus waived billing, and recent operational health.
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Access What this user can open
Billing Plan, wallet, and add-ons
Wallet Balance
$0.00Current Plan
No planBilling Status
-Current Period
-Email Allowance
-SMS Allowance
-Voice Allowance
-Available Plans
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Add-On Store
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Billing History Wallet and credits
Active Add-Ons
No add-on activity yet.
Recent Ledger
No wallet activity yet.
Cost Analysis Shared margin view
Sharing Level
Not sharedRevenue Charged
$0.00Actual Cost
$0.00Estimated Margin
$0.00Margin %
-HQ has not enabled merchant cost sharing for this account yet.
| Bucket | Type | Amount | Detail |
|---|---|---|---|
| Shared cost analysis will appear here when HQ enables it. | |||
Tenant API: GET /api/tenant/billing/cost-analysis?days=30. This endpoint uses the same HexaVox tenant admin session and returns only this tenant's own shared cost data.
API Keys Integration credentials
Base URL
-Auth Headers
X-API-KEY + X-API-SECRETNo API key issued in this session. Existing secrets cannot be viewed again, so create a fresh key when you need a new secret.
Active API Keys
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Voice Profile Forwarding and browser voice
SIP App Access Zoiper, Linphone, or desk phone
Voicemail Delivery recipients
HexaVox sends a Telnyx WhatsApp template with 3 body variables in order: caller, route, summary.
Mailbox Admin Domains, mailboxes, aliases, and mailbox access
Open the mailbox admin workspace to manage aliases like sales@yourdomain.com, assign mailbox permissions, and verify mail domains.
Aliases Create shared inbox routes like sales@yourdomain.com
Mailbox-ready users will appear here.
No aliases configured yet.
Call Team Assign users to voice and keep answer paths current
No team routing members loaded yet.
Ring Groups Decide which users answer together and how long calls ring
No ring groups configured yet.
IVR Builder Draft, validate, preview, and publish the phone menu callers hear
Draft
Shape the menu and route rules.
Validate
Catch missing routes and bad inputs.
Preview
See the live caller journey before publish.
Publish
Send the new version live for new calls.
After-Hours Routing What callers hear and where they go when you are closed
Fallback Routing What happens after invalid inputs or timeouts
Menu Options
Add each keypad option and choose where it routes.
Validation
Validate this draft to see publish blockers.
Preview
Preview the caller journey before you publish.
Saved Menus
No IVR menus configured yet.
Published Versions
Publish a menu to build version history.
Recent IVR Checks
No IVR checks have run yet.
Invite User Create a new account user
Team Access User permissions and resets
No team members loaded yet.